PRIVACY POLICY

1. Introduction

AI Agent B.V., a private limited company registered in the Netherlands, operating as "Goated" ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (the "Service").

By using Goated, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using the Service, including:

• Account Information: Name, email address, password, profile photo
• Health & Fitness Data: Weight, height, age, gender, fitness goals, body measurements
• Nutrition Data: Food logs, meal photos, calorie intake, macronutrient data
• Exercise Data: Workout logs, exercise history, performance metrics
• Communication Data: Messages with coaches, AI chat history, feedback
• Subscription Status: Whether you have an active subscription. All payments are processed by Apple via the App Store; we do not collect or store your payment card or billing details.

2.2 Information Collected Automatically

When you use the Service, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Features used, time spent, interactions, crash reports
• Location Data: General location based on IP address (we do not collect precise GPS location)

2.3 Information from Third Parties

With your permission, we may collect data from:

• Apple Health / HealthKit: Steps, workouts, active energy, body weight
• Sign-in Providers: Apple Sign-In, Google Sign-In account information (name, email)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Personalize your experience and provide tailored recommendations
• Process your food and exercise logs using AI
• Generate personalized workout and nutrition plans
• Facilitate communication between users and coaches
• Process payments and subscriptions
• Send notifications about your progress and goals
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns to improve the Service
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

• With Coaches: If you connect with a coach, they will have access to your fitness data, progress, and communications
• Service Providers: Third-party vendors who assist in operating our Service (hosting, analytics, payment processing)
• AI Processing: Your data may be processed by AI services to provide features like food logging and plan generation
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: For any other purpose with your explicit consent

We do not sell your personal information to third parties.

5. Health Data Protection

We understand the sensitive nature of health and fitness data. We implement additional safeguards for this information:

• Health data is encrypted in transit and at rest
• Access to health data is strictly limited to essential personnel
• We do not use health data for advertising purposes
• Health data from Apple HealthKit is not shared with third parties for advertising or marketing
• You can delete your health data at any time through the app settings

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may retain certain information as required by law or for legitimate business purposes after account deletion.

You can request deletion of your account and associated data at any time through the app settings or by contacting us at contact@goatedcoaching.app.

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request a portable copy of your data
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, contact us at contact@goatedcoaching.app or use the settings within the app.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by relevant authorities.

10. Children's Privacy

The Service is intended for users aged 13 and older (or the minimum age required to consent to online services in your country, if higher). Users under 18 must have parental or guardian consent before subscribing to any paid features. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us at contact@goatedcoaching.app and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Data Controller: AI Agent B.V.
Trading As: Goated
Email: contact@goatedcoaching.app
Data Protection Contact: contact@goatedcoaching.app

13. Additional Information for EU/UK Users

For users in the European Union and United Kingdom, AI Agent B.V. is the data controller. Our legal bases for processing include:

• Contract: Processing necessary to provide the Service
• Consent: Where you have given explicit consent
• Legitimate Interests: For improving and securing the Service
• Legal Obligation: Where required by law

You have the right to lodge a complaint with a supervisory authority if you believe your rights have been violated.